FAQ & Support

Frequently Asked Questions (FAQ)

Why is my VM console slow/laggy?

NXL Cyber Trials is a latency sensitive web application. You are likely to have a slow or laggy VM console experience if you are on a device connected to the internet via: WiFi with a poor signal, A VPN, satellite, or cell network, A congested or unstable network, A connection with less than 15/5 Mbps (download/upload speed), or A connection with more than 200ms of latency from our datacenter located in Central US.

Why can't I copy/paste into/out of the VM console?

NXL Cyber Trials VM consoles do not support copy/paste.

Why am I getting a warning message about my screen resolution not being supported?

The NXL Cyber Trials Workspace needs to comfortably fit a VM console, the task list, and the main panel. We suggest you maximize or full-screen your browser to give it ample space.

The NXL Cyber Trials Workspace requires an effective minimum resolution of 1060x500. If you increase browser zoom or display scaling, you are reducing the effective resolution. For example, if you have a 1920x1080 resolution display (sometimes referred to as a Full HD display) and your browser zoom is set to 175%, your effective resolution is 1200x675, which is just above the minimum required resolution for NXL Cyber Trials.

Reasons you might see this warning message include: Your browser window is too small, You are on an unsupported device, like a smartphone (e.g., iPhone, Android, etc.), Your browser zoom level is set too high relative to your screen resolution, Your display scaling is set too high relative to your screen resolution, or The resolution of your monitor is lower than the minimum supported resolution.

Can I use NXL Cyber Trials on my tablet?

While some tablets are technically capable of working with NXL Cyber Trials, we do not recommend using one. Most tablets use touch screens as their primary input method, which is not a supported input method within the NXL Cyber Trials Workspace. Additionally, most tablets utilize mobile web browsers, which often do not expose their entire screen resolutions for use to web applications, which results in less than ideal or unsupported resolutions for the NXL Cyber Trials Workspace.

Can I share access to NXL Cyber Trials?

No; NXL Cyber Trials is intended exclusively for invited guests who have been provided a Candidate ID and Position Assessment Code by a prospective employer, hiring event organizer, or recruiter. Do not share Candidate IDs, Position Assessment Codes, or links to the site.

Where is NXL Cyber Trials available?

NXL Cyber Trials is currently only available in the United States and its territories.

Support

NXL Cyber Trials offers asynchronous email-based support. We will respond to most support emails within one (1) business day (excluding major US holidays).

NXL Cyber Trials is intended exclusively for invited guests who have been provided a Candidate ID and Position Assessment Code by a prospective employer, hiring event organizer, or recruiter. If you are an invited guest and need support, email us at [email protected].

When requesting support, please provide your Candidate ID and Position Assessment Code in the email to expedite your support request. You will not be provided support until we can confirm your Candidate ID and Position Assessment Code.

NXL Cyber Trials support staff are not authorized to provide candidates with any of the following: Scoring information of any kind, Candidate IDs or Position Assessment Codes, or Clarification or information about the content of any challenge.